Refund policy

Returns & Refunds

Online exclusion: We cannot accept returns or exchanges on earrings for hygiene reasons.

In the event you receive an item and it is faulty please call us on 01189785582 or email us at info@strangethejewellers.co.uk so we can discuss the best way to resolve this for you.

Refund Policy

We are sure that you will love your Strange the Jewellers item, but on the occasion that you are not happy with it, we will make it our purpose to resolve this quickly and efficiently. 

We offer a 14 day returns policy from the date that you received your item. Please return the goods in their original packaging, in an unworn original condition, with your order confirmation enclosed and we will be happy to issue you a full refund once we have received the item. Refunds are usually issued within 48 hours, after the item has been checked and verified. It may take a couple of days to appear in your account depending on your banks T&Cs.

Please be aware that we cannot refund return postage.

Exchange Policy

If you would like to exchange an item, please inform us by email on info@strangethejewellers.co.uk with the reason for this and the new item code that you wish to exchange it with. If the item is cheaper than the original item ordered, we will offer a refund for the difference, if the exchange is requested within 14 days of purchase. If the item is more than original purchase value, you will be required to pay the difference before we dispatch the replacement.

We will dispatch your new item once we have received the original item, in its original packaging and in an unused condition with its order confirmation enclosed.

Please be aware that we cannot refund return postage.

Returns Shipping

Please ship your return or exchange to the following address:

7/8 Bush Walk,

Market Place,

Wokingham,

Berkshire,

RG40 1AT.

We recommend shipping items via first class recorded or special delivery via royal mail as you will be provided with a tracking number. We cannot be held responsible for items lost in the post.

Returns for GeorginiUK Online Exclusive Products

Georgini products marked as Online Exclusive are fulfilled directly by GeorginiUK and are subject to the following returns process.

If you are unhappy with your purchase or have changed your mind, you may return your jewellery within 30 days of delivery. Returned items must be brand new, unworn and unscratched, and must be returned in their original packaging with proof of purchase and all associated materials. Any promotional or free items supplied as part of your purchase must also be returned.

Please do not simply return your Georgini Online Exclusive item to Strange the Jewellers. These products are fulfilled directly by GeorginiUK and may need to be returned to a different address. Please contact Strange the Jewellers before returning your item so that we can provide you with the correct return instructions and return address.

Returned items remain your responsibility until they are received by GeorginiUK. We therefore recommend using a tracked and appropriately insured postal service. GeorginiUK cannot accept responsibility for items that are lost or damaged while being returned.

Once your return has been received, it will normally be processed within 3 business days, although this may take slightly longer during busy periods. Approved refunds will be issued to the original payment method used for your purchase. Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

This returns information does not affect your statutory rights.